Users may ask each other questions before a paid booking, however, it is prohibited to share contact information until after a booking has been paid. It is also prohibited to post your contact information (phone numbers, emails, chat IDs, addresses, etc.) publicly on a listing page and your listing will not be approved.
Users may not offer or accept payments using any method other than placing an order through Sagejoy.com with the integrated Stripe payment processor. Users who engage or communicate off of Sagejoy for the booking or payment process will have violated and not be under our Terms of Use.​ Users found doing so will be removed from the Sagejoy platform.
Off-platform transactions & sharing of contact information prior to payment is not allowed in order to create a safe community and to ensure that you're under our Terms of Use, cancellation & refund policies. Under the Sagejoy cancellation & refund policy, if the mentee misses an appointment without advance appointment cancellation of >24 hours, mentors will still receive payment for the first hour and mentees will be refunded the remaining hours, less the first hour and the 15% Sagejoy commission fee.
Furthermore, off-platform transactions & communication means that you won't be able to review your mentor or mentee after your session. Ratings are important for the Sagejoy community in order to create a safe & transparent platform for all. Keeping the booking process and communication within the Sagejoy platform makes it easy to find and reference important booking details like the date of your session, the number of hours paid, and other useful information. We can’t provide these benefits if your reservation isn’t booked and paid for directly through Sagejoy. Paying or communicating outside of Sagejoy also puts you at greater risk of fraud and other security issues. Through Sagejoy, money is released to the mentor after the appointment.